Fortune Gems Terms and Conditions – What You Need to Know Before You Play

To register and use Fortune Gems, you must be at least 21 years of age and located in the Philippines. By creating an account, you confirm that all personal information you provide is accurate, complete, and up to date. Each player is permitted to hold only one account — duplicate accounts may be suspended and any associated balances forfeited. You are solely responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. If you suspect that your account has been accessed without your authorisation, you must notify us immediately through the contact details provided on this page. Fortune Gems reserves the right to request identity verification documents at any time to confirm eligibility and protect the integrity of the platform.

All account balances on Fortune Gems are held and transacted in Philippine pesos (PHP). Deposits may be made via GCash, Maya, or supported local bank transfer methods as listed in the payment section of your account. Minimum and maximum deposit amounts are displayed at the time of transaction and may be updated periodically. Withdrawal requests are processed to the same payment method used for the most recent deposit, subject to verification requirements. Fortune Gems does not charge platform fees on standard deposits or withdrawals, though your payment provider may apply their own transaction charges. Any funds deposited must be used for genuine gaming activity — deposits made solely to exploit payment processing systems may result in account suspension.

All bets placed on Fortune Gems — whether on sports markets or live casino tables — are final once confirmed. Odds and game outcomes are determined at the time of settlement and are not subject to retrospective adjustment except in cases of clear technical error. In the event of a technical fault that affects the outcome of a bet or live casino round, Fortune Gems reserves the right to void the affected wager and return the stake to the player's account balance. Live casino games are streamed in real time and are subject to the rules of the specific game variant displayed on screen — players are responsible for understanding the game rules before placing any stake. Fortune Gems covers sports markets including PBA basketball, international football, boxing, and other events relevant to Filipino players; available markets and odds are subject to change without prior notice based on event scheduling and data provider updates. Any attempt to exploit pricing errors, use automated betting software, or manipulate outcomes will result in immediate account suspension and forfeiture of any winnings derived from such activity.

All promotions offered by Fortune Gems are subject to specific terms that are published on the Promotion page at the time the offer is made available. Bonus funds credited to your account may carry wagering requirements that must be met before any associated winnings can be withdrawn — these requirements will be clearly stated in the individual promotion terms. Promotions are intended for personal use only and may not be transferred, sold, or shared between accounts. Fortune Gems reserves the right to withdraw, modify, or cancel any promotion at any time, including where there is evidence of abuse or where a technical error has resulted in an incorrect offer being displayed. Players who attempt to claim the same promotion multiple times using different accounts or payment methods will have their accounts reviewed and may face suspension. If you have any questions about a specific promotion, the FAQ page provides additional guidance on how bonuses work on the platform.

Fortune Gems is committed to providing a safe and enjoyable entertainment environment for all players in the Philippines. We encourage every player to set personal deposit limits, session time reminders, and spending budgets that reflect their individual circumstances. If you feel that your gaming activity is becoming difficult to manage, you can request a temporary or permanent self-exclusion by contacting our support team at the email address listed in the footer of this page. During any active self-exclusion period, your account will be restricted from placing bets, accessing live casino tables, and claiming promotions. Full details of the responsible gaming tools and support resources available to you are set out on the Responsible Gaming page. Fortune Gems takes all self-exclusion requests seriously and will process them promptly — if you are in a period of self-exclusion, please do not attempt to open a new account, as doing so is a breach of these terms.

Fortune Gems collects and processes personal data in accordance with the Privacy Policy, which forms part of these terms and conditions and should be read alongside this document. Your personal information is used to operate your account, process payments in PHP, verify your identity, and comply with applicable legal obligations. We use industry-standard encryption to protect data transmitted between your device and our platform, and we do not sell or share your personal data with third parties for marketing purposes without your consent. You have the right to request access to the personal data we hold about you and to ask for corrections where information is inaccurate. Any security concerns, including suspected unauthorised access to your account, should be reported to our support team immediately at the email address shown in the footer of this page.

Fortune Gems provides the platform on an "as available" basis and does not guarantee uninterrupted access at all times. Scheduled maintenance, network issues, or circumstances beyond our reasonable control may occasionally affect platform availability, and we will endeavour to communicate planned downtime in advance where possible. To the fullest extent permitted by applicable law, Fortune Gems is not liable for any loss of winnings, data, or opportunity arising from platform downtime, technical errors, or third-party service failures. Players are responsible for ensuring that their device, internet connection, and payment app are functioning correctly before placing any bet or initiating a transaction. Fortune Gems reserves the right to update, modify, or discontinue any feature of the platform at any time without prior notice, and will not be held liable for any inconvenience resulting from such changes.

Fortune Gems may update these terms and conditions from time to time to reflect changes in platform features, applicable regulations, or operational requirements. When material changes are made, we will update the "Last Updated" date shown at the top of this page and, where appropriate, notify registered players via the contact details associated with their account. Your continued use of the Fortune Gems platform after any update constitutes your acceptance of the revised terms. If you do not agree with any changes, you should stop using the platform and contact our support team to discuss your account options. We recommend checking this page periodically so that you are always aware of the current terms that apply to your use of Fortune Gems in the Philippines.