At Fortune Gems, your privacy matters as much as your gaming experience. This policy explains exactly what personal information we collect from players in the Philippines, how we use it, and the steps we take to keep it secure. We keep things straightforward so you always know where your data goes and who has access to it.
When you register for a Fortune Gems account, we collect the personal details you provide directly — including your full name, date of birth, email address, and mobile number. We also collect payment-related information such as your GCash or Maya wallet details and transaction history in Philippine pesos, which is necessary to process deposits and withdrawals securely. As you use the platform, we automatically gather technical data including your device type, operating system, browser version, IP address, and session activity logs. This technical data helps us maintain platform stability, detect unusual activity, and improve the overall experience for players in the Philippines. We may also collect information you provide when you contact our support team, including the content of your messages and any documents you submit for identityverification purposes. All information collected is handled in accordance with applicable data protection regulations and is used solely to operate your account and deliver the Fortune Gems service to you.
The personal data we collect is used primarily to create and manage your Fortune Gems account, process your PHP deposits and withdrawals, and verify your identity in line with our responsible gaming and anti-fraud obligations. We use your contact details to send you important account notifications — such as transaction confirmations, security alerts, and updates to our terms or this privacy policy — and we will only send promotional communications where you have opted in to receive them. Technical and usage data helps our team identify and resolve platform issues quickly, optimise the mobile experience for Filipino players, and ensure that betting and live casino features perform reliably across different devices and network conditions. We may use aggregated, anonymised data for internal analytics and product development, but this data cannot be used to identify you personally. Fortune Gems does not sell, rent, or trade your personal information to third parties for their own marketing purposes under any circumstances.
There are limited circumstances in which Fortune Gems shares your personal data with third parties, and we only do so where it is strictly necessary to deliver the service or comply with legal requirements. We work with trusted payment processors — including GCash and Maya partners — who need access to relevant transaction data in order to complete your PHP deposits and withdrawals; these processors are bound by their own data protection obligations and are not permitted to use your information for any other purpose. We may also share data with identity verification providers who help us confirm that players meet the minimum age requirement and comply with applicable regulations in the Philippines. If we are required by law, court order, or regulatory authority to disclose your information, we will comply with that obligation and, where permitted, notify you promptly. In the event that Fortune Gems undergoes a business transfer or acquisition, your data may form part of the transferred assets, and you will be notified of any material change to how your information is handled.
Fortune Gems uses industry-standard security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and our platform is encrypted using secure protocols, and sensitive account information is stored using appropriate technical safeguards on our servers. We restrict internal access to personal data on a need-to-know basis — only team members who require access to perform their specific role are authorised to view account information. We regularly review our security practices and update them in response to emerging threats, ensuring that the platform remains a safe environment for players across the Philippines. If you suspect that your account has been accessed without your authorisation, please contact our support team immediately at the email address shown in the footer of this page so we can investigate and take appropriate action without delay.
We retain your personal data for as long as your Fortune Gems account remains active and for a reasonable period thereafter, in order to comply with our legal and regulatory obligations. Transaction records and identity verification documents may be kept for a longer period where required by applicable financial regulations or anti-money laundering rules that apply to gaming operators in the Philippines. When your data is no longer required for the purposes for which it was collected, we will securely delete or anonymise it in accordance with our internal data retention schedule. If you request the closure of your account, we will begin the process of removing your personal data from our active systems, subject to any retention obligations that prevent immediate deletion. You may contact our support team at any time to ask about the specific retention period that applies to your account data.
As a Fortune Gems player in the Philippines, you have the right to request access to the personal data we hold about you, and to ask us to correct any information that is inaccurate or out of date. You may also request the deletion of your personal data where it is no longer necessary for us to retain it, subject to any legal obligations that require us to keep certain records. If you wish to object to a particular way in which we process your data, or to withdraw consent you have previously given for marketing communications, you can do so at any time by contacting our support team. We will respond to all data rights requests within a reasonable timeframe and will keep you informed of the progress of your request. For any privacy-related enquiries, please reach out to us using the contact email address listed in the footer of this page — we are committed to handling your request with care and transparency.
Fortune Gems uses cookies and similar tracking technologies to keep you logged in to your account, remember your preferences, and ensure the platform functions correctly across sessions on your mobile device or desktop browser. Essential cookies are required for the platform to operate and cannot be disabled without affecting your ability to use core features such as account login, bet placement, and live casino access. We may also use analytics cookies to understand how players navigate the platform, which pages are most visited, and where technical issues occur — this data is used in aggregate form and does not identify you personally. You can manage your cookie preferences through your browser settings at any time, though disabling non-essential cookies will not affect your access to your Fortune Gems account or any of its features. For more information about the specific cookies we use and how to control them, please contact our support team at the email address in the footer.
Fortune Gems may update this privacy policy from time to time to reflect changes in how we operate, the services we offer, or the legal requirements that apply to us in the Philippines. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered players via the contact details associated with their account. Your continued use of the Fortune Gems platform after any update to this policy constitutes your acceptance of the revised terms. We encourage you to review this page periodically so that you are always aware of how your personal data is being handled. If you have any questions about this policy or how we process your data, please do not hesitate to contact our support team using the email address shown in the footer of this page.
Quick answers to what Filipino players most often ask about data and privacy on Fortune Gems.
No — Fortune Gems does not sell, rent, or trade your personal data to third parties for their own marketing or commercial purposes. Your information is shared only with the trusted service providers we need to operate the platform, such as payment processors for your PHP transactions, and only to the extent necessary to deliver those services. All third parties we work with are required to handle your data responsibly and in accordance with applicable data protection standards.
Yes — you have the right to request access to the personal data we hold about your Fortune Gems account at any time. To make a data access request, please contact our support team using the email address shown in the footer of this page and include your registered account details so we can verify your identity before processing the request. We will respond within a reasonable timeframe and provide you with a clear summary of the information we hold.
You can withdraw your consent to receive marketing communications from Fortune Gems at any time by contacting our support team at the email address in the footer of this page. Once your opt-out request is processed, you will no longer receive promotional emails or messages, though you will still receive essential account notifications such as transaction confirmations and security alerts. Please allow a short processing period for your preference to take effect across all communication channels.
Our support team is ready to help with any data or privacy concerns. You can also visit our FAQ page for quick answers, or head straight to your account.