At Fortune Gems, we believe that entertainment should always feel good — never stressful or out of control. Our responsible gaming commitment is built into every part of the platform, giving every player in the Philippines the tools and information they need to keep their experience healthy and enjoyable.
Responsible gaming is not just a policy — it is a core part of how Fortune Gems operates every day.
You can set daily, weekly, or monthly deposit limits on your Fortune Gems account at any time. These limits help you stay within a budget that feels comfortable and sustainable. Once a limit is set, it takes effect immediately and can only be lowered right away — increases require a short cooling-off period to protect you from impulsive decisions.
Keeping track of how long you have been playing is one of the simplest ways to stay in control. Fortune Gems provides session time reminders that alert you after a set period so you can take a break, step away, and return refreshed. You can configure your preferred reminder interval directly from your account settings, and our platform will notify you clearly when your chosen time has elapsed.
If you feel that you need a longer break from gaming, Fortune Gems offers a self-exclusion option that temporarily or permanently restricts access to your account. You can request a self-exclusion period of your choice by contacting our support team, and the restriction will be applied promptly. During a self-exclusion period, you will not be able to log in, place bets, or receive promotional communications from us.
Reality checks are periodic on-screen prompts that remind you how long you have been playing and how your session balance has changed. These gentle nudges are designed to keep you aware of your activity without interrupting the flow of your experience unnecessarily. You can enable or adjust reality check intervals in your account preferences at any time.
A cooling-off period is a short-term break — typically 24 hours to 30 days — that you can activate when you want to pause without committing to a full self-exclusion. During this period your account is suspended and all marketing communications are paused. It is a practical tool for players who recognise they need a brief reset before returning to play responsibly.
Fortune Gems strictly enforces a minimum age requirement of 21 years for all players in the Philippines. We verify age during the registration process and may request additional documentation at any time. We strongly encourage parents and guardians to use device-level parental controls to prevent underage individuals from accessing online gaming platforms.
Gaming is meant to be an enjoyable form of entertainment — a way to unwind, feel the thrill of the game, and connect with the excitement of live play. However, for some people, gaming can shift from a leisure activity into something that feels compulsive or difficult to manage. Knowing the early warning signs is the first step toward getting back in control, and Fortune Gems wants every player in the Philippines to feel empowered to seek help without hesitation.
Common signs that gaming may be becoming a problem include spending more money than you planned, chasing losses in the hope of winning back what you have spent, feeling irritable or anxious when you are not playing, neglecting work, family, or social responsibilities because of gaming, and borrowing money to fund your play. If any of these patterns feel familiar, we encourage you to use our responsible gaming tools or reach out to a support organisation right away.
If you or someone you know needs help, the following organisations provide free, confidential support:
Quick answers to what Filipino players most often ask about staying safe on Fortune Gems.
You can set a deposit limit by visiting your account settings and selecting the Responsible Gaming section. From there, choose your preferred limit type — daily, weekly, or monthly — and enter the maximum PHP amount you wish to deposit within that period. The limit takes effect immediately once confirmed, and any reduction you make is applied right away. If you wish to increase a limit, a mandatory review period applies to ensure the change is a considered decision rather than an impulsive one.
When you request a self-exclusion, your Fortune Gems account is suspended for the duration you have chosen, and you will not be able to log in, place bets, or access any gaming features during that time. All promotional emails and notifications are also paused for the exclusion period. To request a self-exclusion, please contact our support team using the email address shown in the footer of this page, and our team will process your request promptly and with full confidentiality.
Yes — you must be at least 21 years old to register and play on Fortune Gems, in line with the legal requirements for online gaming in the Philippines. Age is verified during the registration process, and we may request supporting documents at any point to confirm that all players meet this requirement. Any account found to belong to a person under the minimum age will be closed immediately and any funds returned in accordance with our terms.
If you feel that gaming is having a negative impact on your finances, relationships, or mental health, we strongly encourage you to reach out for support. You can contact our Fortune Gems support team to activate responsible gaming tools such as self-exclusion or deposit limits, and we will assist you without judgement. You can also contact organisations such as Gamblers Anonymous Philippines or In Touch Community Services, which offer free and confidential counselling and peer support for people in the Philippines who are experiencing difficulties related to gambling.
Our support team is here for you. Visit our FAQ for quick answers, or head to your account to set up your responsible gaming preferences today.